Shipping & Delivery
Most items are in stock for immediate shipment. For the fastest delivery, items are shipped from the closest warehouse.
In the unlikely event that an item is out of stock, you will be notified via e-mail within 1 business day with an estimated time of delivery. It is the customer's responsibility to respond to e-mails originating from our Customer Support department. Delayed responses may cause a delay in shipment. Customers who choose not to provide us with an e-mail address may not receive these notifications. Product substitutes will be offered, whenever possible. If we are unable to fill the order promptly, you will receive an immediate refund.
Orders typically ship via UPS or FedEx ground though some are delivered via USPS or motor freight.
Expedited (Next Day Air, Second Day Air, or 3 Day Select.) shipping is available for an additional fee. Contact our sales team at: 1-800-838-7749 for complete details.
By placing an 'Expedited Shipping' request you herby authorize usto charge your credit card for any additional charges required to accommodate your request.
We are not liable for any lost shipments that occurred due to customer error. Delivery to a non-existent address is the responsibility of the purchaser. Please make certain that all customer’ related information is entered correctly upon submitting your order.
Order fulfillment emails along with tracking numbers are usually sent within 1 - 2 business days upon shipment of your order. Items may sometimes arrive prior to your receiving the tracking information.
Products ordered and subsequently refused, three failed delivery attempts, or returns without a Return Merchandise Authorization (RMA) number will automatically incur a 50% restocking fee. Shipping boxes that arrive damaged should be signed for as damaged or refused. Our Customer Support Department must be promptly notified.
Merchandise errors must be reported within 24 hours of delivery. Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages.
Shipping damages must be promptly reported to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take the carrier 7 - 10 days to process. Once a claim has been initiated and processed, a replacement will be shipped. We are unable to accept cancellations on merchandise after it arrives damaged or is lost; however, every effort will be made to correct this situation promptly. Packages lost in transit are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, please be assured that we will work diligently to resolve these matters expeditiously.